TORO HQ

TL;DR

TORO HQ ties all of your stores together. It keeps one catalog and one price list for every store, and it lets your stores send stock to each other with Store Transfers.

One of your stores is the Warehouse. It sends its items and price changes to TORO HQ, and every store, the Warehouse included, gets its prices from there. The first store to sign up creates your TORO HQ and becomes the Warehouse. Your other stores join with a join code.

TORO HQ is $39.99 per month for each store, and each store gets its own bill. Creating your TORO HQ also costs $399.00 once. There's no free trial.

Where to find it: Dashboard → Modules & Integrations → TORO HQ.

The TORO HQ card on the Dashboard

What TORO HQ Does

See every store's inventory in the TORO portal, all in one place.
Update pricing in the portal and push it to all of your stores at once.
Transfer stock between your stores. One store sends, the other receives, and TORO moves the quantity on hand at both stores.

Before You Start

Use an Admin login. Signing up changes what the store pays, so only an Admin user can do it. Anyone can open TORO HQ and read about it.
Be online. TORO HQ talks to TORO's servers on every step.
Sign up at each store. Every store signs up from its own register. You can't add a store for it from another store.
Start with the store whose items you want in your catalog. The store that creates your TORO HQ becomes the Warehouse, and its items start the shared catalog. You can move the Warehouse later (see Move the Warehouse).

Signing Up

1. Open TORO HQ. At a store that hasn't signed up yet, TORO shows what TORO HQ does and what it costs:

The TORO HQ sign-up page

Press Sign Up for TORO HQ. This turns on TORO HQ for this store at $39.99 a month.

2. Create or join. TORO then asks what this store should do:

Create a TORO HQ if this is the first of your stores on TORO HQ. This store becomes your Warehouse.
Join with a Code if one of your stores already has a TORO HQ.

Creating Your TORO HQ

1. Name your TORO HQ. Type the name your stores will see, like Smith Cigars. Leave out the < and > characters, and keep it under 100 characters.

2. Confirm. TORO asks you to confirm the name and that this store becomes your Warehouse. Creating your TORO HQ sets up its license and connects your stores to it, and the $399.00 setup fee is charged right then and is non-refundable. The answer starts on No, so press Yes on purpose. If one of your other stores already has a TORO HQ, or should be the Warehouse, press No.

3. Sign the TORO HQ license agreement. Read it, then type I ACCEPT and your name exactly as it is on your TORO account. TORO keeps a record of who signed and when, and emails you a copy. If you press I DO NOT ACCEPT, nothing is created or charged. Only the store creating your TORO HQ signs it; stores that join don't.

4. Get your join code. Your TORO HQ is ready right away, and TORO shows your join code. The $399.00 goes on this store's bill at this point, once. You can see the code any time on the TORO HQ screen.

If TORO says this store's state or ZIP code is missing, nothing was created or charged. Call TORO Support (torocigarpos.com/supportcall) to fix the store's address, then try again.

Adding Your Other Stores

Do this at each of your other stores, on that store's own register:

1. Open TORO HQ, press Sign Up for TORO HQ, then choose Join with a Code.

2. Enter the join code. It's on the TORO HQ screen of any store already in your TORO HQ. Capital or small letters both work. If the code doesn't match, TORO says so.

3. TORO shows which TORO HQ the code belongs to and which store is its Warehouse. Make sure it's yours, then press Join.

Joining adds $39.99/month to the joining store's TORO account. TORO says so on the join-code screen before the store joins. Stores that join never pay the $399.00, and they don't sign the TORO HQ license agreement.

The TORO HQ Screen

Once a store is in your TORO HQ, the TORO HQ card opens this screen. At the Warehouse it looks like this:

The TORO HQ screen at the Warehouse

Your TORO HQ's name is at the top, then every store in your TORO HQ. This store is marked THIS STORE, and your Warehouse is marked WAREHOUSE.
HQ Catalog opens TORO HQ's catalog, where you link your items to TORO HQ items. The Warehouse also sends its items from here.
Store Transfers opens the screen where you send and receive stock between your stores.
The bar along the bottom shows how many of your items aren't linked to a TORO HQ item yet. It's yellow while some are left and green when they're all linked. Press Open HQ Catalog on it to link them.
Join Code shows the code a new location uses to join, with a Copy Code button. It also reminds you that joining adds $39.99/month to that store's TORO account. If your code ends up with someone it shouldn't, call TORO Support and they'll issue a new one. The old code stops working right away; stores already in your TORO HQ stay in.
Move the Warehouse appears at the Warehouse only.

At your other stores, the screen shows which store is your Warehouse:

The TORO HQ screen at another store

New multi-store tools will show up on this screen as we add them.

Move the Warehouse

The Warehouse is the store that sends new items and price changes to TORO HQ. To make a different store your Warehouse:

1. Open TORO HQ at the current Warehouse and press Move the Warehouse. You need an Admin login.

2. Pick one of your other active stores.

3. Confirm. The answer starts on No, so press Yes on purpose.

The new Warehouse is charged the $399.00 one-time TORO HQ setup fee, plus sales tax where it applies, on a new invoice. The store you moved it from becomes a regular store in your TORO HQ.

If that store is already your Warehouse, nothing changes and nothing is charged.
Only the current Warehouse can move it. If TORO Support moves it for you, the new Warehouse is charged the same $399.00.
If TORO can't bill the new store because its address is incomplete, nothing moves. Call TORO Support (torocigarpos.com/supportcall) to fix the address.

Sending Your Items to TORO HQ

The Warehouse keeps TORO HQ's catalog in step with what's set in TORO. To send its items:

1. At the Warehouse, open TORO HQ and press HQ Catalog.

2. Under Push My Items to HQ Catalog, tick the product types you want to send, then press Push My Items.

3. TORO shows what happened: items added, items updated with your changes, and anything TORO HQ didn't accept, with the reason.

What a push does:

New items are added to TORO HQ, already linked to your items.
Items already in TORO HQ are updated with what's set in TORO now: name, brand, product type, cost, retail price, barcode and packaging.
A blank field keeps what TORO HQ has. Leaving a barcode empty in TORO doesn't erase it from TORO HQ.
Pack sizes never change. A box of 20 stays a box of 20.
The Warehouse wins. If someone changed an item in the portal, the Warehouse's next push replaces that change with what's set in TORO.

Only the Warehouse can push. Your other stores get their prices from TORO HQ.

Linking Your Items

Linking tells TORO which of your items is which TORO HQ item, so transfers and prices land on the right item. Open TORO HQ, then HQ Catalog. The whole catalog loads when it opens, with a percentage while it loads.

The Status column says LINKED when an item is linked to one of yours. Show Linked and Show Unlinked at the top choose which items you see; both are on to start.
Link to My Item links the selected TORO HQ item to one of your items. Its pack sizes link to yours by size.
Auto-Link finds matches for you, by barcode first, then by brand and name. Nothing links until you check the list: the brand and item columns are green when both sides match, yellow when they're close, and red when they differ, and the barcode column is green when a barcode matches. Barcode and exact name matches start ticked; tick the yellow ones you agree with, untick anything wrong, then press Link Selected Items.
Unlink removes a link you don't want.

Barcodes that start with 4 are never matched, because every store makes up its own.

Asking TORO HQ to Add Your Items

Your stores don't all carry the same stock. If another store has an item that isn't in TORO HQ, it can ask for it to be added, without touching the Warehouse's inventory.

1. At that store, open TORO HQ, then HQ Catalog, then Request Items. You'll see every active item of yours that isn't linked to TORO HQ yet.

2. Tick the items you want added (Select All ticks every one), then press Request Selected Items. Each one shows as REQUESTED. If you send an item again before it's decided, your new details replace the old ones.

3. Your TORO HQ's owner or admin reviews the requests on the TORO HQ catalog's Requests tab in the portal. For each one they can:

Approve it as a new item. They can fix the name, brand or product type first. The item is added to TORO HQ.
Link it to an item TORO HQ already has. The portal points out items that look the same, by barcode or by name. Any pack size the existing item doesn't have yet is added to it.
Reject it, with a note saying why.

An approved item is linked to your store's item, so there's nothing else to do. The next time you open the HQ Catalog or Request Items, it leaves your unlinked list and shows LINKED in the catalog. Rejected items show as REJECTED with the note, and you can ask again. Approving costs nothing.

The Warehouse doesn't request; it sends its items with a push instead.
To take a request back, tick it and press Withdraw Selected Requests while it still says REQUESTED.
An item that's already linked to TORO HQ can't be requested again.
Items that don't track inventory, like services and fees, aren't listed. Neither is an item with no cost on any of its packs; add a cost in Item Details first.
If TORO HQ can't take an item, for example because it has no name or two packs hold the same count, TORO says why. Fix it in Item Details and request it again.

Store Transfers

Store Transfers is where your stores send stock to each other: one store sends it, the other receives it, and both stores' inventory stays right. Transfers use the cost in your TORO HQ catalog.

Open it with the Store Transfers button on the TORO HQ screen. Linking your items to TORO HQ items is in HQ Catalog, the button beside it. A store that hasn't joined a TORO HQ yet is taken to TORO HQ sign-up instead.

Every step is safe to repeat. If something stops part way (a window was closed, the internet dropped, or someone pressed Cancel), open TORO HQ again and it picks up where it left off. You won't be charged twice.

If the store signed up but didn't create or join a TORO HQ yet, TORO asks again whether to create one or join with a code, without charging the monthly fee again.

Billing

Every store pays $39.99 a month on its own bill, the Warehouse included.
Creating your TORO HQ costs $399.00 once, on the bill of the store that creates it.
Moving the Warehouse costs $399.00 once, on the new Warehouse's bill.
There's no free trial. Billing starts when each store signs up.

To stop TORO HQ at a store, or with any question about your bill, call TORO Support (torocigarpos.com/supportcall).

A Few Things Worth Knowing

Lost the code? It's on the TORO HQ screen at any store in your TORO HQ.
Need a new code, to remove a store, or to move a store to a different TORO HQ? Call TORO Support (torocigarpos.com/supportcall) and we'll take care of it.
One TORO HQ per store. A store can only be in one TORO HQ at a time.