Frequently Asked Questions

TORO POS costs $5,000 one-time upfront plus $119/month for software and support. This includes unlimited support from tobacco retail experts, all software updates, and access to all features. Hardware (touchscreen, printer, scanner) is additional if needed.

TORO integrates with Premium Tobacco Processing — the #1 recommended credit card processor by the Premium Cigar Association (PCA). Rates average 2% (1.8–2.2%). When you have a processing issue, you message their executives directly. No 800 numbers. No hold times. Fee pass-through is available, meaning you pass processing costs to customers and pay $0 in transaction fees.

For a shop doing $50,000/month in sales, Square charges 2.6% + 10¢ per transaction — about $1,300/month — plus software fees. Over 3 years, that's $46,800 in processing alone. TORO with fee pass-through: $119/month + $5,000 upfront = $9,284 over 3 years. You save over $37,000.

Yes. Payment plans are available for qualified businesses. Contact us to discuss options that fit your budget.

Unlimited support is included free forever. Phone, email, remote assistance — all free with no limits. No tiered support plans or premium charges.

Yes. TORO's multi-pack management lets you buy by the case and sell at any level — stick, 5-pack, box, or carton. Inventory automatically adjusts at all levels. This is a key feature built specifically for tobacco retailers that generic POS systems can't handle.

Yes. TORO supports USB and Bluetooth barcode scanners. Scan products for checkout, receiving inventory, and physical counts. We can recommend specific scanner models that work well.

Yes. Organize cigars by manufacturer, size, strength, wrapper, and country of origin. Search and filter to find any cigar quickly. Track aging inventory and premium selections separately from regular stock.

Yes. TORO integrates with WooCommerce for e-commerce. Unified inventory across in-store and online sales. Process online orders, manage shipping, handle curbside pickup. Real-time stock sync prevents overselling.

Comprehensive reporting: sales by hour/day/week/month, profit analysis, inventory valuation, employee performance, customer insights, top sellers, slow movers, compliance reports, and more. Export to Excel for custom analysis.

Most stores are up and running in 1–3 days. Timeline depends on inventory size and data migration needs. We handle installation, configuration, data import, and training. You can start using the system immediately after training.

Yes. We import inventory and customer data from your current system. We accept Excel, CSV, or direct database export from most major POS systems. We clean and format the data during import.

A Windows PC or touchscreen terminal, receipt printer, cash drawer, and optionally a barcode scanner. We can provide all hardware or you can use your existing equipment if compatible. Typical all-in-one touchscreen setup costs $800–$1,500.

TORO is Windows-based software. It runs on any Windows PC, touchscreen terminal, or Windows tablet. We recommend Windows for reliability and hardware compatibility in a retail environment.

No. TORO runs locally on your computer and works without internet. Internet is only needed for credit card processing, online store integration, and cloud backup. If internet goes down, you can still ring sales and process them later.

Yes. Comprehensive training for you and your staff is included. We offer remote training via screen share or on-site training for larger installations. Training typically takes 2–4 hours.

Unlimited phone, email, and remote support at no charge. Our team knows tobacco retail and can help with any question — from basic operations to advanced reporting. No ticket limits, no premium tiers.

Phone support: Monday–Friday 9am–6pm EST. Email support: 24/7 with response within 24 hours. Emergency support available for critical issues. Remote assistance available during business hours.

We release updates every 4–6 weeks with new features and improvements. All updates are free. We notify you when updates are available and help with installation if needed.

We provide remote troubleshooting and can often fix software issues within hours. For hardware problems, we can overnight replacement parts. We also help you set up automatic backups so your data is always safe.

Yes. TORO prompts for ID verification on every tobacco transaction. You can set minimum age requirements (18, 19, 21+) based on your local laws. The prompt is mandatory — staff cannot bypass it. This protects your license.

Yes. TORO has a flexible tax module that handles any state's tobacco tax requirements — OTP, cigars, cigarettes, and more. During onboarding, Kosta does a one-on-one Tax Call with every new store owner to configure your specific rates. We guarantee we can collect your tobacco taxes correctly.

Track all tobacco sales with timestamps and employee IDs. Generate audit reports for regulators. Document age verifications. Track tax collected by product type and jurisdiction.

Yes. Role-based permissions let you control who can discount, void, refund, view reports, edit inventory, and more. Track who made what changes and when. Prevent unauthorized actions.

Yes. Schedule a live demo where we'll show you TORO with your actual inventory. We can also set up a trial period so you can test it in your store before committing.

85+ tobacco shops, cigar lounges, and smoke shops across the United States use TORO POS. We've been serving tobacco retailers for over 10 years.

Absolutely. We help you export data from your current POS and import it into TORO. Most shops switch over a weekend to minimize disruption. We handle the technical details.

TORO was built by tobacco retailers for tobacco retailers — not by a tech company trying to profit from your credit card fees. Features like multi-pack selling, humidor management, and compliance tracking are native. Plus our support team actually knows tobacco retail.