Printer Missing Error

TROUBLESHOOTING STEPS

1. 1 – Ensure printer is on. Hit the feed button to get paper to come out.

   • Did that eject paper?
     • Yes – Proceed to Step #2
     • No – Call POS Guys, your printer is broken. See if they can help or order a new printer.

2. 2 – Make sure Windows can see your printer.

   • Go to the Windows search bar. Type “Printers” and hit ENTER
   • Do you see your printer listed?
     • Yes
       • Click on the Printer
       • Click “Manage”
       • On the left, click “Print a test page”
       • Did it print?
         • Yes – Proceed to Step #3
         • No – You need to install your printer drivers
           • Go here to find your drivers: www.torocigarpos.com/hardwaresetup
           • Once installed, redo all of Step #2
           • If you still are having issues, contact POS Guys for printer support. Let them know that Windows cannot see the printer.

3. 3 – Reboot Computer

4. 4 – Set up the printer in TORO

   • Open the Setup window: “Admin” menu → “Dashboard” → “TORO Configuration” → “Set Up System”. Click the “Printers” tab, then the “Set Up Printer” tile.
   • In the “Receipt Printer” dropdown, choose your printer, click “Test”, then click “Save”.
   • Don’t see your printer, or are the dropdowns empty? Click Install TORO Printers— it installs the drivers, names the printers, and fills in every row. Click Yes when Windows asks for permission (this needs internet), then pick your printer and Save.

   Full walkthrough with screenshots: Setting up your printer & receipts.

   Still won’t print after this? Schedule a call with TORO/HellasBAE Support at www.torocigarpos.com/supportcall.