Finding an Item
You've got a vendor invoice in front of you with a number on it, and you need to find that item in TORO. Or a box with a manufacturer's SKU printed on the end. Or you half-remember the name.
The search box at the top of the Find Item screen and the Item Catalog tab takes all of it. Its heading spells out the options: Search Item Name, Manf Sku, Item ID or Scan Barcode.
Searching by the Manufacturer's SKU
TORO now searches the manufacturer SKU saved on an item's SKU record, and you don't need the whole thing — type any part of it.
This is the one that saves real time. When a rep's invoice lists their own product codes and nothing else, you no longer have to work out which of your items each line refers to. Type the fragment you can read off the paper and TORO finds it.
When a Number Means Two Things
Here's a trap that used to bite people quietly.
A number can legitimately name two different items at once. "78" might be the manufacturer SKU of one item and the item ID of a completely different one. "2220" might be the start of manufacturer SKU "222042" and the ID of item 2220.
TORO used to just pick one reading and open it — which meant the other item was unreachable from the search box, and on a purchase order or a transfer, the wrong item could land on the document without anybody noticing.
The rule now: TORO only jumps straight to an item when the text names exactly one. When it could mean more than one, it shows you the matches and selects nothing, so you choose. The results list is multi-select, so if you actually wanted both, you can take them in one pass.
When it does find a single match by manufacturer SKU, it tells you so — the results line reads Item Found by Manf Sku, so you know which of your numbers it matched on.
Active Only Means Active Only
Typing an item number with the Active Only filter switched on could still open an inactive item. It no longer does.
If you're hunting something that's been deactivated, switch the filter to Inactive Only or All. And a retired SKU number no longer pulls up an active item while you're browsing active ones.
This matters more than it sounds. Deactivating an item in TORO also deactivates its SKUs — so an item you retired last year is genuinely invisible under Active Only, by design. If you can't find something you're sure you have, the filter is the first thing to check.
TORO's Own Items Stay Out of Your Way
TORO keeps a handful of its own items for bookkeeping — the card fee or cash discount it records as Payment Discount/Fee, plus coupons, tax, refunds, tariffs, automatic gratuity and a few more. They are not things you sell. TORO puts them on a transaction itself, when it needs to.
These no longer appear in your search results. Searching "payment" used to offer up Payment Discount/Fee alongside real products, and ringing one up by hand would have thrown off the day's figures without any warning. They have always been kept off the sale-screen buttons; the search box was the gap, and it is closed.
If you genuinely need one — and that is a support-call thing, not an everyday one — typing its item ID still finds it.
Your own items are untouched. Nothing you stock is affected by this.
Scanning
Scanning a barcode still does what it always did: it goes straight to the exact SKU that was scanned. None of the above changes that, and scanning remains the fastest and least ambiguous way to find something when you have the physical item in your hand.